Shipping policy
Want to check your order status?
Please check your email to find your tracking information and order details. You will receive an email with tracking details once your order has been dispatched. If you have any questions or concerns about your delivery, feel free to contact us at hello@arovine.com.
Check logistics status anytime: https://www.17track.net/en
Order Processing & Delivery Time
Total Delivery Time = Processing Time + Transportation Time.
- Processing Time: 1–2 Working days (excluding weekends and holidays)
- Transportation Time: 6–8 Working days
Shipping Rates & Transit Times
- Free Standard Shipping (Orders $75.00 and above): Free (6–8 working days)
- Standard Shipping (Orders under $75.00): $6.00 USD (6–8 working days)
- Express Shipping: $15.00 USD (4–6 working days)
Notes:
1) The package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to your tracking information for the most accurate delivery date.
2) Depending on local postal delivery conditions, you may need to collect your package from your local post office. Thank you for your patience and understanding.
3) We are not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided, such as order address, contact number, or recipient name. In this case, we cannot refund your order. If you find that your order information is incorrect, please contact us at hello@arovine.com as soon as possible before shipment and provide your order number and correct information.